2 days ago we had some guests over and so we ordered home some food from Kipling Chennai - a pizza and some starters.
Mind you, this was not the first time we have experienced Kipling. In the past we have been to the restaurant and eaten the international menu... and more recently ordered something from the Indian (Kipling Masala) menu for delivery.
The food is expensive, but the ambience is good, especially with all the little huts. Though they don't have a bar, last time I went to pick up some tandoori stuff I also noticed that they have started to serve some beer.
But they have a problem... a real big problem. If you complain about the food or the service... they throw back some attitude at you. I guess it comes from the fact that the staff think they are 'the happening place' because of all the foreigners who frequent the place. I wonder what the owners have to say about this?
Anyway, coming back to my story... the food arrived an hour later (even more actually) and it was cold - ice cold I would say. The delivery boy says "It got cold because the food was sitting in the kitchen and we were too busy to deliver it... we had lots of guests".
"Ok.... so why did you take the order? Call the manager I want to talk to him."
The manager, Hari, had an an even bigger attitude - probably in proportion to his pay scale, and he is even more rude. After some 10 minutes of nonsense on the phone where Hari, who is constantly in a hurry to collect his money, continues to justify the delay in delivery and makes it seem like things like this happen all the time. He offered to 'replace the food', but with the clock nearing 11 and we hardly had a choice in the matter... and with no guarantee of it being delivered on time... or being delivered at all.
All other restaurants would have already closed orders and the situation with my guests was getting more and more embarrassing.
I told Hari - "This is not the right attitude... come tomorrow morning and collect he money... and you please come personally, because I want to see your face... I really want to meet the person who has this attitude in the service industry."
The whole of yesterday there was no sign of him.
I called some friends to find out if anyone knew the people behind Kipling. After having lived in Chennai for so long and being one of the earliest members of the Chennai Food Guide I was bound to find someone who knew the Kipling owners and surely there was... Someone gave me Gomathy's number and I texted her that I wanted to mail/talk to her about the experience at Kipling. There was no reply but there was a call - not from her... not from the manager... but a nice gentleman who introduced himself as the "Inspector of Neelankarai"
Apparently the manager has lodged a complaint that we ate his food and did not pay. When I explained to the inspector what had transpired, he was surprised and said the manager had told him the story differently. He also said he will send the manager to meet me and apologize and collect the payment.
I wonder of Gomathy or Patrick read this forum? What do they have to say?