Flamboyante
Rated: Average
based on 9 reviews
World Trade Centre Arcade, Ground Floor, Shop #1, Cuffe Parade, Mumbai
22180434, 22180433
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Rated: Awful
Dec 02, 2007
A Tragedy of Errors
Where do I begin...?
We read a lot of negative reviews about this place but decided to try it out for ourselves. For those not interested in the longer story, this was the worst dining experience I have ever had. The service is god-awful (not impolite but terribly untrained), the food would barely be called mediocre and they try and dress it up as a 'fine dining' experience when you have WWF playing on a wall projector!
Let me tell you our story.
Things started on a bad note, we walked in and were told by the polite lady at the entrance that there was no place (though we could see a table right in front of us). Her boss (perhaps the owner) came up and started yelling at her right in front of us, asking if all she does is 'sit around doing nothing'. Firstly, I don't believe staff should be treated badly and doing it in front of your customers does not inspire confidence.
So, we take our table and begin the 15 minute (I kid you not) wait for a) menus and b) WATER. The water finally took so long we switched to mineral water just to get it quicker.
The staff are so woefully untrained, while laying the crockery and cutlery they kept dropping stuff. The waiter set our places then realised he'd got the placing of the forks and spoons wrong... after studying the problem for a few minutes, he started over. By this time we had started finding the whole experience rather amusing so we were trying to keep straight faces.
We ordered the Kung Pao chicken, Thai green curry and steamed rice. The food came reasonably quickly and our waiter placed it on our table. He then opened up the curry and announced to us, 'You ordered green curry, but we made red, its okay na?' At this point I was actually expecting a candid camera or Mtv Bakra deal, however he was serious. This is when we suddenly get a loud shout from the waiter's station - "Have you got your NAPKINS?", we hadn't, so this kind soul threw us a napkin each and ran off to correct our order.
So the food was sent back, and after another wait, where we were entertained by a young lady near the entrance yelling "Shaamu, do you have my camera?" about 10 times (by which time we wanted to wander across and tell her where she could find her camera), we received our correct order. I will not try and gloss over this. The food is terrible. It has no salt (subjective, but I don't normally like much myself) and the Kung Pao chicken must have been an unlucky bird caught in an oil spill. I could literally paint my plate with the brown oil (this provides some entertainment while you wait for everything, kids might even get creative with it).
We decided that this place would take the royal flush if they managed to mess up the billing. They did. We waited as long for our food as we did for a bill of 3 items. The amounts were all okay though.
In closing, it's extremely unfortunate that this large property is being wasted like this. It is purely a management problem, as other people have said, the staff is just beyond clueless. You actually start feeling sorry for them after a point. Couple this with the way we saw the management treating them, one can expect this place has a pretty high attrition rate.
What can I say, my friends say I'm always too forgiving about places but I actually registered just so I could write this review. If nothing else it's taught me to trust the opinions on this site.