Pizza Hut
Rated: Awful
based on 1 review
India House No.1, Kemps Comer, Gowalia Tank Road, Kemps Corner, Mumbai
23813117
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Feb 29, 2008
Truly a Take Away Place!
After a long tiring day out at Navi Mumbai we were looking forward to a great spread at home. Alas! No such luck. So we decided to walk down to Wafflles and found that despite the wrong spelling it didn't have what it takes to stay on the radar and had actually vanished from the face of the earth. So we decided to walk up to Pizza Hut since we knew that their pizzas at least always live up to expectation.
So we went in.
The narrow tables had a distinctly " don't sit" look about them. The only two couples sitting there had very disgruntled women opposite equally sullen men. That should have alerted us that something was not quite right but we sat down next to less crabby couple near the window.
After two minutes or may be more, we realised that Waiter No. 1 was transfixed to his monitor screen ( I was dying to check out his wall paper!) while the other waiters were trying their best not to be seen. So we clapped and shouted and finally Crooked Grin came up to us with two menus. One was regular and laminated while the other was round with a hole. Both announced " Ring o' garlic". When we asked Crooked Grin what the difference was, he just grinned and said " One is Ring O' Garlic and the other is Ring O' Garlic". Wow! That was a revelation!
He quickly dumped the menus and rushed off before we could ask him any more.
Two minutes later, after drawing attention to ourselves once again, Glued to the Monitor somehow got disconnected from his screen and came up to us. Realising that the easiest would be to ask for a regular cheese tomato with a non-spicy chicken extra topping, we went ahead with this simple request. We also asked for a Coke/Pepsi to be shared between the two of us.
Glued to the Monitor rushed back relieved.
As we waited, Grouchy couple no. 1 left in a huff and Grouchy Couple no 2. began grumbling at the adjoining table. Crooked Grin was called and the wrong order was pointed out to him. By this time of course only crumbs of the wrong order were left so Glued to the Monitor came along to see what the matter was. He left with an explanation but the couple continued to grumble and crib. It developed into a huge fight with the man challenging the lady to leave. She did!
By this time Crooked Grin got us two glasses of water and one Pepsi. We asked him to split it into two but he looked glassy eyed and left. So we waited for the Pizza to arrive.
By this time we realised that the air conditioning had been turned off and World Space was blaring the most awful music into our ears. The man on the next table moved himself and his fight to the cash counter where Mr. Glued to the Monitor was forced to interact with the customer. He left completely disatisfied.
Our Pizza came and we asked for another glass. Mr. Glued to the Monitor glared and reminded us that we had asked for one Pepsi. So we backed off and asked for the second. He scurried back quickly to his screen.
Ten minutes later, when most of the Pizza was eaten, we realised that Pepsi no.2 was not coming. So I personally walked to the counter and Mr. Monitor glared at me and said it was coming darting furtively at the soda fountain. I saw a half filled glass and realised that somewhere along the way they had forgotten about it. Two minutes later, another sleepy waiter emerged and got the glass to the table. Incidentally he refused to let me take it myself to the table.
Just as we were about to finish, we noticed another couple sitting at another table. Suddenly the space behind the counter also seemed more populated with waiters. Where did they pop out from? Anyways, the new diners had better luck because their order came faster than our bill. But............... the waiter serving them managed to knock off the glass of water and spill a generous amount on the lady's saree. Perhaps they were the franchisees of the joint or just plain good natured, because they cooly got up and sat on the next table!
By this time I noticed that all the waiters had a distinctly glazed look and when the bill came ( which was the speediest delivery in this joint), I told Mr. Glued to the Monitor that this was the worst service I had ever had. I even went on to tell him that they were so used to "Takeaways" that they just didn't know how to deal with a seated customer.
I needn't have bothered. He just stared back, picked up the folder and went back to his screen.
I realised that Takeaways are truly take aways. Never make the mistake of going to the place. The menus are different, the service is different and the whole experience is very disappointing.
So Pizza Hut Take away!!!!
