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  • samiers samiers
  • Still Waiting...... Jul 05, 2010

    Placed an order today in the evening at 7:35 pm and were told to expect the delivery in 40 minutes, it is 9 pm now as i am writing this (thoroughly disgusted and very hungry), and we are still awaiting the delivery. Called the restaurant twice, once at 8:25 when we were told that the delivery boy had left 5 minutes ago and should reach us in ten minutes and the second time just 5 minutes back and were told by the manager that he will check where the delivery boy is and call us back, lets see if he really does.

    Maybe they need to install GPS devices on their delivery boys or not commit delivery times which they cannot keep up with (this is the 2nd time in ten days that the delivery has taken over an hour) or better yet just stop home delivery.

    Or maybe we should stop ordering from this place, even though we really like their food, but waiting an hour an a half for delivery is just plain ridiculous.

    PS last time we ordered, the momos came without any sauces, and when we called them, we were told that they forgot and will send it right away, and as expected the sauces arrived after over an hour when we had already finished the dinner.
    The review has been unpublished as its content violates terms of use.

    Replied by: Vineet Sehgal, Partner, on Jul 13, 2010 Flag this

    Business Owner
    Dear Samiers,

    This is with reference to your not so good experience regarding the home delivery delay.
    Even before we set out to respond your concerns, we sincerely apologize for the inconvenience caused and the feeling of dissatisfaction you have been left with. We understand that the delivery levels were not up to the mark & i deeply regret for the same.It is always a matter of disappointment to us when we find ourselves in a position where we are unable to accede to your desired levels of satisfaction, whatever be the reason.

    While I agree with the complaint, I would just like to inform that the delivery took time particularly that day because of the BHARAT BANDH due to which we were running short on the staffing as many people were unable to turn up. Having said that the repair work has already begun at our end to ensure timely home delivery. We assure you of our best attention at all times.
    Vineet Sehgal

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