I had very bad experiences with Lemon Grass, Malad West but the 2 most are:
1. They put a BONE in Veg Hakka Noodles. Here is what my experience was after that:
I called to let them know and all they had to say was "It happens sometimes". Then to my surprise they said we cannot help it, after lot of arguments finally the manager offerred to give a replacement. That was the biggest mistake ever. I did not want to take it forward so I said ok. I got the order after 1 and half hour. So basically I ordered at 9:30 and got my food at mid night... I am never ever going to order from this pathetic place
2. They are the most lazy management:
When you call for a home delivery (which they claim they do) they will ask where is your building blah blah. Mine is walking distance from their place and after all explanations they will say we do not deliver in this area. They always say we are full today :). Curiously, I have been to Croma so many times, almost thrice a week and I have never seen this place full. But it is no surprise considering the management
Anyways, from my experience, NEVER EVER GO TO THIS PLACE.