Called ahead, reserved a table for a special occasion.
The server (manager, really) just forgot about us. 40 minutes in, and only a glass of water. I had to specially get up and go to the front counter to ask them.
Another 45 minutes, and only 1 starter: the fondue, which was very good.
I specially called ahead & said its a special occasion, so please get a cake with a candle, basically make the birthday girl feel special -- Moshe's totally forgot about that as well. So we walked out after the soup.
I spoke to the manager on the way out, but he didn't even seem to be very sorry about it, more like a "oh, we're so popular anyways, I can afford to lose a customer".
Ruined the night for me.