Dear Burrp! team -
I had always been a huge fan of Urban Tadka. Last night on Lohri I and my wife decided to once again visit this place. we ordered for veg as we are strict vegetarians. As I was having my food, to my horror and surprise I found a piece of bone in my mouth while having my lobiah dal! I immediately called the manager (Augustine DSouza) and explained to him the situation. We asked for a complaint book which they refused to provide and eventually gave me a simple notepad to write on. I used a carbon paper and wrote a letter addressing to the Restaurant proprietor. Expectedly, Mr. DSouza disagreed to acknowledge the letter. Even more surprisingly, they refused to give us a bill for the food. After a lot of arguments and with few other customers raising eyebrows they finally relented and gave us our bill. I also took the left overs and the piece of bone (packed by the waiters of the restaurant). I intend to take this matter forward.
Burrp! team - if there is a further way of taking this matter forward in a more institutional way, I'd be happy to explore. kindly drop me a line at singhal_122@yahoo.com
- gaurav
singhal_122
