In short - good food, pathetic service in busy time, rude and complacent staff. This is famous restaurant opened this new branch few months back. The food is quite good and consistent in taste.I have been visiting there Jubilee hills branch for many years and when I compare that with this one there is huge difference. In Jubilee hills branch the staff is very humble and pleasant, the food I always found hot and never ever found any issues in getting extra puri which is served with south indian thali. However in Hitec city branch its totally opposite,staff is rude and they gives an impression that by serving you food they are doing some sort of obligation to you. Many a times I found the curries not hot, on inquiring got the answer it is hot only! Couple of occasions when I asked for some extra puri the answer was it is not allowed, however at some other occasion I got it,but for that I had to wait for more than 10 mins!
Last time when I visited there it was rush time , I had to wait for 15 mins which is acceptable.When my chance came I order south indian thali, after 15 mins the guy told me its over and I can go with north indian thali. I agreed for that, but to my surprise, after another 20 mins that guy told me that is also over.When I called the manager and asked him why they were playing around with me he said we cant help it! if you want to order something else you can or leave!!! What arrogance. What else I could say and write here!