There were lot of happenings to us yesterday evening while dining at this place and because of which I rate this place as terrible. I will be putting up the series of incidents below but before that I would say that I rate this place as terrible not because of food (Food served here is good) but for service. Real terrible service from staff.
So we were four in number in and visited this place on New Year Eve..on 31st December. We had called this place before for reservation so they said that there is no place and only if we arrive early by 7:30 pm there might be some chances that we may get a seat. So we reach this place on time and restaurant was pretty empty with only 5 families and again there were not all seats available for us. Anyways it was New Year's Eve so we were fine with what ever happened and finally got ourselves seated.
Now we ordered for some food and it was served good and quick. Surely the staff at kitchen is good and prompt at their work. Then we decided to have some drinks and the menu had this one liner in it 'Tequila - - - - - Rs. 350'. Nothing else was written and we decided on having tequila shots. So we call the waiter named 'Ainul' and told him we need 4 tequila shots. He nodded and went back to bring 4 glasses of tequila shots. (In one of the pictures I have updated shot glasses can be seen.) Then one of my friends ordered for one more shot and we also ordered for some cocktails. So in total what we understood was we had 3 cocktails and 5 tequila shots.
We finished our dinner and asked for the cheque. now comes the most twisting part in this tale when we saw that we were charged for 10 tequila shots costing Rs. 3500. At the first glance we thought it is a mistake so we called the waiter named Ainul, who was serving to us from start and asked him about this. He told that what was served to us was 'LARGE' shots and hence we were charged for 10 glasses. To our amazement we were wondering that nothing like small or large was mentioned in Menu Card and neither did the waiter asked us about our choice. Also this was not the first time we were having shots so we thought there is only one size which the place is serving and for that they charge us Rs. 350. So we asked Ainul to call up his manager and after waiting for some 10 minutes a man arrived to us, I don't remember his name and we explained him the full scenario that we had ordered for 5 shots and are now charged for 10 and under what convention had the waiter served us large shots by default. Very impatiently he had listened to us and then on our face he turns back and says to waiter 'Yaar tu dekh le' and goes away. And all four of us were left staring him go with eyes wide open. I take this as huge disrespect for the customers, I know the place was crowded but just turning your back and moving away without even saying a word to us...I mean like we are not beggars man...We can pay for things hence we are here and 'WE PAY FOR SERVICE PROVIDED BY YOU AND ARE SURELY NOT BEGGING FOR FOOD STANDING THERE'.
All irate we stand up and start to look for some other manager, and then we get to meet this most RUDEST man on earth, He was calling himself 'SENIOR MANAGER' for this place and was so rude that for an instance his tone made me feel like I am demeanor thing who does not deserve to be at this place. Anyways we told him our problem and here I jot down few lines as spoken by him "Humari thodi galti hai par Glati aapki side se bhi huyi hai ki aapne nahi bola ki aapko small chaiye ya large". So we told him that it was waiter's responsibility to ask and not our duty to tell. For GOD's sake we are paying for service. And moreover it was not even mentioned in menu that charges for small and large tequila shots are different. To this we even got a another classic reply 'MADAM Maine bahut sari jagah kaam kiya hai around the world and ye kahin bhi nahi likha hota hai aapko toh kuch malum hi nahi. Ab aapne daaru pi hai to paise to dene hi padenge'.
And this instance it was the limit of INSULT we had faced and it was only the waiter 'AINUL' who was the only one apologizing for this incident and said that as a result he will only have to pay for the extra 5 shots that were being charged. Only for the sake of this man who was the only person who was gentle to us that we paid for the extra charges of 5 shots.
Owners and Managers have to understand this very basic fact that it's not always the money which people are bothered, because if I am able to pay Rs. 5000 for a dinner then additional Rs. 1750 was not a concern. Only if they would have been a little polite they would have saved this BAD name, but for now I can't stop saying BAD about this place. And I feel like the Senior manager should go back to the school and learn some manners or I think that these people they have not checked the SENIOR MANGER's qualification before hiring him.
Also, To all the people who will read this review I want to ask 'Was there any fault of us in this whole incident as said by SENIOR MANAGER'?