Quite frankly, among Indian restaurants tansen has the best ambiance in hyderabad. .. in line with any 5 star... but that's about it...
so let's start
A. You come to the reception, the lady tells you there is a waiting of 50 mins... you walk in and see there are 5 empty tables and 4 people waiting. . You ask the lady again she'll tell you that it will take time to clean the tables. .. imagine 50 min to clear the tables... you persist and the other guy let's you in after 15 mins...
15 mins wasted
B. So you're at the table. .. thankfully the head waiter is courteous and takes the order. .. but then the nightmare begins. ..
a. Your food comes to the waiter and no one brings it to the table for 10 mins so that the roti turns hard n cold...
b. Waiter forgets to bring bowl for dal... wastes another 5 mins
c. He now forgets the onions... another 5 mins gone
d. Then you remind him that the pickles aren't there in the cutlery (3 times)... pickles come after your main course is over. ..
e. You somehow finish the dinner and ask for finger bowls and he gets too busy for that. .. 15 full mins gone. . Your hands are dry and dirty, you've given 5 reminders but they just don't care. .. FYI I washed my hands in the drinking glass... so next time you have water there, so remember. ..
f. Finally bill comes. .. you place the credit card and ask for payment to be made. ... 15 more mins go and they've still not taken the card. ... ( I am writing the review while waiting for the bill to be cleared... it's now 20 mins )
g. I've paid the bill and asked for the manager to tell him how bad the service is... and imagine what happened. .. he made me wait for another 15 mins and HE DIDN'T have the courtesy to meet me. .. 15 full mins and I left without getting attendance)
Summary - time between order and eating (including cooking time) 25 mins
Other time- 75 mins and counting. .. quite simply they don't want you here. .. it's your mistake you've made by coming here. .. and you've got to pay for it. ..
Dear owner: it's a pity you've got such s good looking restaurant with decent food but you just don't care if people actuality enjoy your food. .. it's my third (and final trip) to this place. .. the whole waiting thing makes the experience just not worth it. The rudeness and uncaring attitude of your staff is appalling. For your benefit - please take care of this. ..