I have been to Truflles a couple of times since last year. I like the pleasant ambience and have a few preferences on your menu as well. Unfortunately I cannot say the same for your service and staff because of the following incidents:
- I fail to understand why restaurants that charge Rs 200/- at times for one dish, cannot provide free drinking water. I have experienced the same situation multiple times at Truffles and when I question the staff, they have no proper answer as to why they do not provide free water.
- Last Sunday, when I went to Truffles for breakfast, my friends (from out of Hyd) and I were very happy with the food but our experience was totally ruined when one of your staff members served me regular water in a used Bisleri bottle. He offered no glasses and no excuses for this. This was extremely disappointing.
- Next day, though I did not wish to come back, I had to go to Truffles for an office lunch meet. My colleague who had been sitting since 11:30 ordered French toast at 12:03. The waiter said he could not serve the dish as it is served only till 12. If your place was bustling with customers I would understand. But it was 3 mins late and you probably had less than 10 customers in the whole cafe. When we asked for the manager, we were told he is in a meeting and can come in 5 mins. But OFCRS he did not come.
It is sad that a place that has a very different ambience and menu compared to other places in Hyd, cannot train their staff to provide equally good service to customers. I am very sure I will think twice (or more) before I suggest or come or bring my friends/ colleagues to Truffles again.
I posted this message on Facebook a few days ago but no response there.