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Category:
Dessert Shops in Mumbai , Cafes in Mumbai
- 65220313
- G6, Ventura Building, Central Avenue Road, Hiranandani Gardens, Powai , Mumbai
- Landmark: Near Galleria Mall & D-Mart
Reviews of Aromas Cafe
first reviewed by vikramv1-
Murthy_247
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Awesome food but service is too slow! 2012-03-27
Amazing atmosphere! Good Food! Bad service! and rates have doubles between 2009 - 2011 :o) -
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sasmita.patnaik
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Extremely slow service, poor customer care 2012-01-23
Place looks good but the options in breakfast are limited. no fresh fruit juices. The service is extremely slow. When we asked for some extra mayo the waiter tells us they are instructed to serve extra mayo only upto 3-4 times. But we ordered like some 5 sandwiches, 2 burgers and pancakes. So, that cap should change depending on the amount of order. Isn't it ? One guy asking for extra mayo 4 times is wrong but what if 7 people ask for it 5 times. Is that too much too -
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jahangiryarkhan
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What is wrong ?? Aromas must address these issues 2012-01-13
First thing first, a management representative is replying to all feedbacks and issues and does not wish to be identified !! WOW ! god knows where he is trained and given this humongous responsibility to deal with the sensitive job of Client communications and corp com. This is the platform that could actually make or break the reputation unlike the critics in the west who actually decide how good or bad the eatery is.
I am listing some of the issues apart from what has been listed by the patrons themselves, some have even called it the HELL !! .
1. Non availability of... read more -
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aish11
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Visit when you want to lay back & enjoy 2012-01-11
Visited this deli on the insistence of 2 colleagues who had liked their cookies served with the coffee.
So we ordered Jalapeno Nuggets - special mention to the accompanying dip & Loaded Nachos.
Ordered Vanilla Latte,Cappucino & caramel cappucino.Must say the CC lacked the sweetness usually associated with it.
THe ambience is what would keep pulling people back to this place.
Though it was crowded ,the service was prompt.
Recommended -
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nutty_nasty
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Refreshing! 2012-01-05
This is not a typical coffee shop, its got all kinda things a cafe would have and more! With a very laid back ambiance, you can definitely unwind at the end of the day or simply have great time with friends.
The service is a bit slow, but if you're not in a hurry then no issues. Food is good though priced on a little higher side.
Overall experience was great and would definitely visit Aroma's again :-)
Food:- 5/5
Ambiance:- 5/5
Service:- 4/5
Pricing:- 3/5 -
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jahangiryarkhan
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Aromas 2011-12-29
There are some stewards who behave in this trashy manner, other wise the best way is to deal with them sternly because you are a paying customer and not a begger. Being in business the Aromas guys need to learn the tricks of the trade if they wish to remain in business, else there are plenty of restaurants that have shut down purely because of untrained, uncouth staff and mismanagement. Wake up aromas and smell the coffee before you hit the dirt !!!! -
RESPONSE FROM MANAGEMENT
Replied by: aromas cafe, on Dec 29, 2011 Flag this
Dear Patron,
We appreciate all feedback whether negative or constructive. However, we do not appreciate any slander towards our staff or management. Our team are well trained and experienced and handle any situation with the upmost professionalism whenever possible. Aromas Cafe is a respectable brand with no intention of shutting in the near future.
Kind Regards.Replied by: jahangiryarkhan, on Dec 29, 2011 Flag this
You would be forced to SHUT DOWN if YOU DO NOT look after your customers !! and never underestimate the power of a disgruntled customer. You must know and acknowledge some good advice coming your way from a professional ! I have myself see some of your stewards behave arrogantly with other customers especially women ! Start asking for feedback and you would know where you stand. I know you do not even have a service recovery process !! do you have any ?? let me know and I Would take back my comments. !! I am living in POWAI for ten years and working with the best of Hospitality Industry for...read moreReplied by: jahangiryarkhan, on Dec 29, 2011 Flag this
Please put a name after your respond !! you cant be an anonymous well wisher or a decision maker of Aromas !!! bcoz the next time i am there i can call you out of your warm cabin and show you what is going on there on the floor !!! God save you
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Vithlani
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Food is uneven and service with an attitude! 2011-12-28
I happen(ed) to be a regular at Aromas in Powai since my office is a stones throw away. I (used to) frequent Aromas for breakfast. In the past 2 months there have been 2 instances where I have been extremely appaled by the service AND the food. And when a customer is running up a bill close to Rs300 for breakfast, the least I can expect is quick service and consistency in the meal. The 1st instance that happened a month ago, I oredered my tea and my meal and waited to be served. The Tea arrived on time and after 20-25 minutes there was no sight of my meal. When I asked them as to why it was taking... read more -
RESPONSE FROM MANAGEMENT
Replied by: aromas cafe, on Dec 29, 2011 Flag this
Dear Patron,
We appreciate all feedback whether negative or constructive. Your comments have been taken into consideration and rest assured that your valued patronage has been appreciated and not to take these two visits to affect your overall experience with Aromas Cafe.
Kind RegardsReplied by: Vithlani, on Dec 30, 2011 Flag this
These were 2 instances that were the final straw. There have been many such instances in the past. PLUS your portion sizes are disappointing! And reading the other customer's review if he calls the staff 'uncouth' I don't think he is abusing or using slander. Maybe I should make you meet my colleagues who have their own 'memorable' experiences to share. So will I be coming back? Not really! My advice to you? Look at the competition around you and learn.
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serialburrperr
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My favourite hangout 2011-11-11
Super food, great coffee, amazing atmosphere. I need not say more! -
RESPONSE FROM MANAGEMENT
Replied by: aromas cafe, on Dec 29, 2011 Flag this
Dear Patron,
Thanks for your positive feedback. It is appreciated to know we have loyal guests who truly enjoy the Aromas experience.
We hope to see you again soon.
Kind Regards
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priyamurthy11
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Go for the taste, not just the Aroma ;) 2011-10-29
Well, I have been to this place a couple of times now & just couldn't resist writing a review... Simply loveeeeeeeeeeee to be here!!
Okay here goes my list of "10 reasons" why you should visit Aromas:
1. Early morning breakfast available.. yippieee.. This is probably the only cafe I know in this area which serves great beverages and breakfast early morning. Drop in 8.30 in the morning & they will happily take you in :) :) (do try out the 'cottage cheese akuri on toast' & 'cheese chilli toast' , yummm)
2. Variety is the spice of life... & so break free from the... read more -
RESPONSE FROM MANAGEMENT
Replied by: aromas cafe, on Dec 29, 2011 Flag this
Dear Patron,
Thank you for the Top 10 reasons to visit Aromas Cafe. You are correct in everywhere and thank you for your loyal support and enjoying the Aromas Experience. Now here is the 11th reason. A 10% discount for you on your next visit. Kindly forward your email address. Kind RegardsReplied by: priyamurthy11, on Dec 30, 2011 Flag this
wow.... that's great... thankuuuuuuuuuuuuuuu... my id is - priya2000_future@yahoo.co.in
keep up the good work!! :)
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BloggerChick
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Love it! 2011-10-22
Breakfast for vegetarians who don't eat eggs. Aromas delivers, and how. Great sandwiches, great coffee, lovely ambience in the mornings. Totally worth the drive to and from Powai. -
RESPONSE FROM MANAGEMENT
Replied by: aromas cafe, on Dec 29, 2011 Flag this
Dear Patron,
Thank you for your kind words. It is appreciated to know we have loyal guests who truly enjoy the Aromas experience. We hope to see you again soon. Kind Regards
