I come here almost every day since I live nearby, and I must say it's one of the best Italian coffees in the city. Snacks are also nice but variety could be higher.
As for the problems - some employees are very, very slow, and sometimes the place is full with just one guy serving clients - looks like management doesn't want to hire extra people.
Another problem is that this place attracts beggars who literally attack clients! Especially if it's a foreigner.
The place also needs some renovation indeed - paint is just falling off...