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  • Category: 

    Restaurants in Mumbai

  •        
  • 5, Kings House, Next to Kings International Hotel, Juhu Tara Road, Juhu, Mumbai
  • Landmark:  Opposite St. Joseph Church
  • ubiquitous.a ubiquitous.a
  • Extremely disappointed Feb 15, 2012

    After much deliberation, I visited Don Giovanni on Feb. 14th along with my Wife. To my surprise, my entire valentine evening got spoiled. Some of the keen observations I would want to point are

    There was a car parked at the main entrance, leaving no space for people to enter the restaurant. I am not sure what the security is up to.

    Interiors are good, but extremely poor service.

    The moment I entered the restaurant, I could find no one to attend us at the gate, after a momentary wait I could find 3 attendants addressing me at once if I had a reservation. ( I am happy, I did not make a reservation for such shady service).

    Instead of directing us to the table, I was explained on cover charges of INR 1000 per head for valentine's day. The tone and manner was extremely poor. Please learn some basics of customer service.

    I was seated at an uncleaned table which was left unattended for 15 minutes and I had to call for the waiters to clean the stuff. I was provided with the menu but no orders were collected for another 15 minutes. I again had to call the waiter for this and ask him the problem. I could only hear SORRY SIR!!!! We are busy !!

    Food is OK definitely not worth every penny I paid. It took another 45 minutes to serve the food. Everything here seemed like a torturous ordeal to me.

    Blunder in billing - The cover charges went up by INR 600 (total INR 1600) when the final bill arrived. There was no explanation to that.

    I could only hear SORRY SIR !!!!!!!!!!!

    My Comment for this restaurant- SORRY SIR, I visited your restaurant, would never do so again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Had a crappiest service for no worthy food except for one or 2 items.

    Thanks for spoiling my Valentine's evening.

  • RESPONSE FROM MANAGEMENT

    Replied by: Roosevelt Fernandes, Manager, on Feb 16, 2012 Flag this

    Business Owner
    Dear Ubiquitous,
    Burrp promotes honest reviews from users. I am eager to speak with you. I was personally present when you were at the restaurant. Please do share your number with me or contact me at +91 22 67 42 67 72

    Regards
    Giovanni

    Replied by: ubiquitous.a, on Feb 16, 2012 Flag this

    ubiquitous.a
    Thank you Mr. Roosevelt for your response.Indeed burrp is a platform for honest reviews, and I appreciate it. Having said this, there is difference between being present and personally attending customers,I hope you would know this. I have provided honest feedbacks for a few other restaurants as well and they are all on positive side depending on service. Please let me know your response and feel free to call me anytime on +919819253295 .I was seated at table #5.bill no. 10098.0


    Thanks
    Alok Ranjan

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