It is my wife's birthday today and we decided to kick it off with breakfast at a new place. As my wife takes the local to work we decided to grab a quick grub near Andheri station. I had Anand's review in mind and wanted to check out bun maska and chai while my wife wanted to buy plum cake for her office. We went to Ideal with 15 minutes to ourselves before rushing to our offices. And boy oh boy Anand was bang on target about people from all walks of life coming there and enjoying. And I think I got the reason for that... Customer Is King. The grand pa behind the counter treated everyone with a smile and Kaisa Chal Raha hai. The Personal Touch. Plain and Simple. We had Veg Roll, Chicken Pattice and Pudding. The food was good. The Veg Roll was made of green moong dal. First time for me. Pudding was nice. When we discovered that the plum cake was not sliced we requested it to be sliced. And guess what we were asked how many slices per cake needs to be done. That is what i called customer service to the bottom earth. No fancy jargon, no tall slogan. A down to earth eatery, with down to earth people. Are the Mac Donalds of the world listening.... ???
nozaic
