This time I tried their Home Delivery.. and I was let down!!!!
I placed an order for 2 Ragda Pattice, Paneer Butter Masala and a Veg Pulao. The order was placed at 8:15pm. I was told that delivery will take time. I asked how much and was told 45 mins. I was ok with it since it was HOLI and confirmed the same.
Till 9:15 there was no sign of the parcel coming in - so I called up once again and the guy on phone told me "nikal gaya". Cool I thought and waited. 9:45 and there was again so sign of food. To be noted - I ordered at 8:15 and till 9:45 there was no delivery made. Frustrated I called back to ask them about it at 10.
What was I told now??? "Aadha Ghanta aur lagega"!!!!! Imagine!!!! I lost my cool and blasted on him. He started making excuses first saying order kharab hogaya and non-sense. When I quarrelled about the time taken - he said "aap ko bola tha time lagega" - yes - I said - 45 minutes I was told. The guy refused to agree that he said the order will be delivered in 45 minutes. I was red with anger (and more important Hunger). The guy on phone had a piece of my mind and I asked for the order to be cancelled. Before he could say anything more I hung up.
If you guys cant manage Home Delivery - mention so. It is OK not to offer a service than to offer it in such a way!!!!
aayush
