i like the fact that the food is made fresh and the menu selection is great etc etc. However, the 2 things that bother me most about the place are - firstly, the quantity sometimes is a joke. Everytime i order a sandwich(which by itself is great!) they serve it with something that resembles potato wedges. Now, i say resembles cause they give exactly 2 wedges and on one occassion i got 1! why bother serving wedges if you are going to serve a whole ONE?!
Secondly, the number of times they have screwed up on delivery is almost the number of times that i have ordered from them. They almost always get the wrong coffee, forget the side orders or make me pay too much. Its ALWAYS something. I just wish that they would pay a little more attention. If it wasnt for the fact that the cafe is in the same building i live in and therefore so close by, i would have stopped ordering from there ages ago.
Hope they pull up their socks real soon because with a little bit of attention they could be a great cafe!
aneevrao
Replied by: M Mehta, CEO, on Jul 13, 2010 Flag this
Thank you for your review as it helps us improve our employees and service. We did serve french fries when we started Moxaa 3 years ago in India till 3 months ago. As we have since 3 years tried to maintain our food by not using preservatives in our menu & bakery. So we switched to baked potato wedges for health reasons. Yes but they are suppose to put 4 medium to large wedges in the dish. As our sizes of the dishes is like american sizes huge. Please give us another opportunity as after doing buisness in New York for so many years we still cannot understand how employees in India are not career oriented in the restaurant industry so delivery has always a hard case to nut for us.
Thank you for your support.