thank you for ur feedback.we will try and improve in our guest service as much as we can.
ronak

dear sir,we have bothered and will continue to,that is why we have survived for 19 long years,right from quality to quantity to consistency to innovation to food handling to prompt service to perfection.but sometimes the expectation level is too high to fulfill.Allow me to tell you all the orders taken over the counter are dispatched accurately.but when the same order when taken over the phone there is a little lack of clarity both with what a guest actually wants as well as the recommendation given by our staff which is also not in our direct control to correct.your order was taken over the phone and its our habbit to repeat and confirm with the guest for the order placed.Over phone this one is also not in our direct control.In this regard i had written earlier that we will improve on our communication, that will vis a vis improve our guest service.our outlook is open for betterment and i feel we will overcome this challenge.I highly appreciate your loyalty to us and who wants to lose a regular guest like you but we also have some challenges.
ronak