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  • muntu1999 muntu1999
  • dissapointed May 13, 2012

    I visited pizza by the bay one busy day, i could understand they were packed but people with no reservations got a table before us. we began to order, we ordered a pizza, a few starters, a pesto pasta and a sparkle water drink. The pizzas and starters came but the pasta and the drink did not come. we waited an hour as we were hungry and could not waste time going to another restaurant. after this long wait we asked them how long the pasta would take, they said they dont make pesto pasta. After waiting for so long we were told that we were not going to get what we wanted. We were disgusted with the service and left that moment.

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  • RESPONSE FROM MANAGEMENT

    Replied by: Mar Enterprises, on Jul 02, 2012 Flag this

    Business Owner
    So sorry to hear you did not have a good service experience. When we renovated PBTB and designed the new menu we had nothing but the customer experience in mind. It is disappointing to hear that the service was not up to the mark and everything came out the wrong way. We certainly would like you to give us another chance. The only explanation I have – and please don’t take this as an excuse – is that the restaurant was brand new, packed and we were simply overwhelmed by the amount of guests. We are confident that today you would have a great experience. Again, our sincere apologize! Please give us a shout when you visit us again to make sure we take care of you.... and btw, of course we have Pesto :)

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