If you wanna starve to death waiting for the order to come, or for that matter for staff to pick up your call to place the other, then SUBWAY is the place...
I WAS a regular customer of Subway and order subs almost every alternate day... Even the staff now knows Us by name but they have the worst possible service for home delivery. Firstly you would die waitin for them to pick up their outlet phones, if your luck is good you might get thru dem after atleast an hour. Secondly they will bring your order after atleast 45 min even if your office is bang opposite to their outlet. And in the course of this past 2 hours where you are starving of hunger and might faint in another 15 mins, they bring you completely horrendous subs with zilch sauces which you have asked for, lotsa cabbage instead of lettuce, and hardly any veggies.
The next thing any civilised person would do is call the HO and complain abt this service, but trust me the HO is equally disinterested in serving you the food. Mr. Ankush (outlet manager) and Mr. Sunil at the HO from who you expect a better reply to your complain are surprisingly unprofessional in serving the customers. I was left speechless WHEN THEY SAID YOU NEED TO COME TO THE OUTLET AND COLLECT THE ORDER.
I am putting in for the benefits of the others so you don’t have to go thru the same ordeal that we go through. Not even expecting a REPLY or any sorta change from the outlet or the HO (provided they do check the comments.)
Shreni_M
