I ordered a special dessert for my boss' birthday. I discussed it with the Deli manager, and she insisted that she understood. When it got picked up, it was exactly NOT what I ordered. Although tasty, it was wrong and V-E-R-Y expensive, especially since not as ordered. I would think twice before patronizing this Deli. I won't do it again, the manager called once, told me I was mistaken and didn't call back. Really poor service for a high end restaurant.
Replied by: Anand Chatterjee, F&B Manager, on Jun 15, 2011 Flag this
Thank you for taking the time to share your thoughts about your experience at O22 at Trident, Bandra Kurla, Mumbai.
We are extremely concerned about your feedback with regards to your disappointment with the taste of food and the quality of service.We assure you it was a one off incident and certainly not reflective of our service standards.
My chef and I would like to invite you one again, so that we have an oppurtunity to show case our food and service at its best. Do let us know a date and time convinient to you.
Please feel free to contact me for any...read more