So the food is good, haven't had such good dimsum since a long time and the macaroons.. yummy !
However i must admit , was pretty disappointed with the overall experience
1. There were mosquitoes , your reading it right mosquitoes.. infected literally! Maybe coz we had a corner table, maybe coz of the weather , maybe they forgot to disinfect the place yesterday .. but no excuses on this one, its not even an open air restaurant. We were offered another table, but this didn't solve the problem
2. The junior staff didn't know much about the stuff on the menu, they had to check every time :( As the place got crowded , it was tough grabbing their attention too
3. Music- yes i am one of the few who actually listens and believes music is no1 in creating the right ambiance.. the same track was repeated for the period of 2 hrs we were there.. Cummon there were 2 Mgrs in the restaurant trying to look busy.. couldn't someone have figured the cd was looping
If I'm not wrong the London restaurant is a michelin star restaurant , not this branch in Mumbai , so ppl here are under the wrong impression that this too is michelin star restaurant.. correct me if i'm wrong
atibhi33
Replied by: Yauatcha Mumbai, on Feb 09, 2012 Flag this
Thank you very much for your feedback about your experience at Yauatcha Mumbai.
I deeply regret that during your meal with us, you have not encountered the level of service that you expected from our brand.
I would also like to assure you that at no stage do we distinguish between our guests. Rather it is our earnest endeavour to maintain at all times a courteous, warm and friendly atmosphere.
It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for better services to our guest.
It is my humble request that you view this incident in isolation as an aberration from our normal standards of service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at Yauatcha Mumbai and provide you with an experience that you rightfully expect from us.
Sandhya Johari
Marketing Manager