Their take away service is going to the dogs.
Ordered a Thupa Masala Dosa. After the delivery boy had left I opened the parcel to find there is no masala. But I am billed for Thupa Masala dosa. The dosa is cold. I call the security in the building to send the delivery boy back, but he is away already. So I call the restaurant and no one picks up. I call three or four numbers listed online and none of them are answered. Phone keeps ringing. After more than 10 minutes I get a response and I place my complaint. The guy at the other end tells me "dekta hoon". No apology, no information on what he intends to do. Was I to sit at the other end waiting endlessly while he "dekta hoon".
I call after another 10 minutes and raise my complaint again and the guy at the other end has to be told everything from scratch. And, he says I will send the masala. I tell him send me a whole new dosa since this is cold now. He says something in a heavy south Indian accent with all wrong grammar and bangs the phone. I call back and say do you even have my address to send the proper order? And he starts behaving rudely and and saying if we didn't have the order would we have the sent the dosa in the first place.
Just then I find a Banana leaf delivery has come back with just the masala in a container. I tell him to take the whole dosa back, return my money or come back with a fresh hot dosa.
I am still waiting.
Horrible! If you go to the restaurant, you will find the waiters talking to each other rather than attending to guests.
Sad that a decent South Indian food joint has the most arrogant and despicable service.