Global Fusion is the most premium & revered brand of the group, China Gate Restaurants Pvt. Ltd. It is a splendid venue done up in shades of gold with exceptionally tall ceilings, rich oriental architecture of pagodas, tranquil water bodies and refreshing potted plants for an extensive Pan-Asian buffet comprising live Sushi & Teppanyaki counters, elaborate main course & dessert choices.
Though the food is good at Global Fusion, the experience was very disappointing!!! Who so ever said that u cannot charge 'service charge' apart from all the government charges; should visit global fusion. The staff points their finger towards the management saying that it was implemented on so and so date and they have to 'COMPEL' the customer into paying it. The staff is as clueless as you are but they still force u into paying the charges leveled on the receipt. After repeatedly inquiring and pointing it out to the staff that they cannot charge the same... they first try to coerce you by showing some vague print out about the government charges ... but after pointing out the 'extra service charge'; they accepted that it is towards the 'TIP' of the staff. It is not the question of paying a certain amount [5% of the bill amount] but the question remains that why is it made compulsory to the customer to pay the 'TIP' even though they are not satisfied with the experience? Isnt this illegal?