Sep 12, 2007

Fine Dining

2nd Floor, Nirmal Lifestyle Mall, Above McDonalds, LBS Marg, Mulund (W), Mumbai

Awful

Worst Treatment

We had gone to Fine Dine in Mulund on the Raksha Bandhan day. While the family was waiting at the ground floor, when my brother went to enquire about the space availability, he was told that sufficient space is there and no need for any booking. However, when we came upstairs in exactly 5 minutes, we were told that we would have to wait for 15 - 20 min., as the place is full,which was perfectly fine for us. We were seeing empty tables but we presumed that people must have done advance booking for them. Even after 40 minutes we were not given place. The people Incharge were seeing that we had an infant and a kid with us and still seats were offered to people who came mid-way without booking. We were not offered even water during our waiting period. The final nail in the coffin was when a table of 7 was getting empty and we were told that you will be given that place and it was given to somebody else who had come inside just 1 min. ago on the pretext that their group is bigger and we would have to sit for 10 more minutes as a table of 4 is getting cleared. The situation was so bad that one family who was sitting in front came to us and told us that they are seeing our agony and they would try to eat food fast and empty the place in 5 min. Enough was enough and we decided to leave the place with a very bad taste. Interesting part was that no one came to us even for the sake of formality to request us to re-consider our decision. Any amount of good food goes waste if you are not able to treat your guests properly.

I am not sure how much serious you people are on the customer feedbacks, but it was the worst treatment that we were given.

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